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E-Commerce Store Sales Analysis

Python

EXECUTIVE SUMMARY

This project entails an exploratory data analysis of an e-commerce store. The business operates majorly in Europe & middle east with an annual revenue of approximately 9 million dollars in 2010. 

INSIGHTS

1. 55% of sales are made between 11 am and 2 pm.

2. November had the highest number of orders, probably because it had the highest number of free orders.

3. Customers from the UK represent 90% of total customers, with Germany & France accounting for less than 5%.

4. 23% of customers are retained and they account for 51% of monthly revenue on average.

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% of orders by hour.png
Orders by Hour of day.png

Orders by Hour of Day

1. 16.88% of all orders are placed by 12 noon and over 50% are made between 11 am and 2 pm.

Orders by Day of Week

Thursdays have slightly higher orders than other days of the week. 

Free orders by Month.png
Orders by Month.png

Order by Month

1. November 2011 had the most orders in the year, the orders in the month of November are over 25% higher than the second-highest month.

2. The high number of free orders in November might be responsible for the increased number of orders in the month.

Orders by Country

90% of all orders came from customers residing in the UK, and approximately 4.5% come from France and Germany

% of customers by country.png
% of customers by country(no UK).png
Total Revenue vs Revenue from Repeat Customers.png
Unique Customers vs returning customers.png

Customer Retention

23.5% percent of customers were retained on average. The month of November saw the highest number of returning customers followed by December.
Returning Customers account for 51% of the total revenue.

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